Delivery & Returns

Delivery & Returns

*This is a subsidised rate for all orders over £45 Shipping costs are set in GBP and so will fluctuate based on current exchange rates.

Shipping Information

Orders are sent with Royal Mail, FedEx and UK Mail, to ensure the best possible shipping rates for our customers. All rates are calculated according to the destination of the items, and no handling charge or customs duty is added. Please contact your local customs agency to familiarise yourself with additional fees you may be required to pay. All our items are sent tracked and a tracking number will be issued with the dispatch notice.

We offer flat rate international shipping for orders over £45, and orders under this value will be charged the actual cost of a tracked service from your chosen courier.

We are unable to combine shipping on separate orders. We reserve the right to change a shipping courier at any time and without notice. Outlying territories are not considered part of a shipping zone.We are unable to change the delivery address to one in another country once your order has been paid. This is a condition of our Mail Service Providers.

We are unable to combine shipping on separate orders. We reserve the right to change shipping courier at any time and without notice. Outlying territories are not considered part of a shipping zone. We are unable to change the delivery address to one in another country once your order has been paid. This is a condition of our Mail Service Providers.

Timescale guidelines for tracked shipping:

  • UK - 2 working days (we ship with the Royal Mail Tracked 24 service)
  • Europe (non EU and EU) - 7 working days
  • Rest of World - 7 working days. Delivery to US with FedEx is within 2 working days

Please note: these times are estimates from our mail service providers.

Returns Information

Before you return any goods to us, you must notify us by email, stating the order number and reason for return.

You have a period of 14 days after the date on which you receive the goods to notify us of your return, the return shipping will be at your own cost. and you’ll receive a full refund of the purchase price. For sale items, 2nd grade, 3rd grade or other special offer goods, you have a period of 7 days from receipt of the goods to notify us of your return.

Any returned goods must be in new, unused and re-sellable condition, and in their original packaging. If you are returning an item please ensure there is suitable compensation in case of loss or damage. We are unable to refund an order before it has arrived with us, or if it is soiled or damaged.

If you are posting from outside the European Union, please ensure that you declare the package as a ‘RETURN’ on the customs form or you will be liable for any fees incurred.

Please note: Exclusive pre orders are exempt from this policy. If you feel there is a flaw with your product, please contact Customer Services (info@oschaslings.com) where we can help resolve any issues.

Oscha Slings Limited
24/4 Dryden Road
Loanhead
Midlothian
Scotland GB EH20 9HX

Returning due to fault

Please contact us before returning goods due to a fault, including a description of any faults you find, and if possible, send us a photo.

Not sure if your wrap has a flaw? Be sure to read our Fabric Characteristics and our Woven Seconds information before emailing.

Please use a standard service if returning from the EC, or a standard air mail service if returning from the rest of the world and obtain proof of postage.

Any faulty goods will either be replaced or, if you prefer, you will receive a full refund, as well as a refund on your return postage costs providing you meet our requirements. All returns are checked before a decision is made to issue a refund.

Only items purchased direct from Oscha Slings are covered by this policy, and proof of purchase will be required when processing returns.